Hot Cares helps Grayson take his next life-changing step
When the Muller family stepped into the HOT 102.7FM studio, the warmth and closeness between them was unmistakable. Their story arrived via a heartfelt letter from a family friend, Warren — not a plea for help, but an honest account of courage, gratitude and resilience. It immediately captured the attention of the Hot Cares team.
Grayson, now nine, was born with a unilateral cleft lip and palate. His mom, Tamlyn, learned about the condition during her pregnancy and spent months preparing herself for the journey ahead. But nothing can truly prepare a parent for the long list of procedures, feeding challenges and surgeries that come in the first months of life.

From tiny mouth moulds and feeding plates to repeated hospital stays and repairs to both his palate and lip, the early years were filled with constant medical intervention.
Through each stage, Grayson became known for his cheerful nature. Despite the discomfort and difficulty, he developed a remarkable resilience — a trait his parents credit to the close-knit bond within their little family unit. His dad, Tyrone, often jokes that the two of them look alike, and he delights in coaching him on the football field, where Grayson thrives.
The next phase of his cleft journey, however, is the most critical. As Grayson grows, he now requires a bone graft surgery to prepare his jaw for his adult teeth and support the structure of his face. It’s a time-sensitive procedure that must be completed soon. But with Tyrone working independently as an electrical contractor, the family recently suffered a devastating financial blow when he lost a major contract — a setback that forced them to cancel their medical aid and left them unable to cover this essential surgery.
That’s why the family was invited to studio — not just to share their story, but to receive long-awaited relief. This Hot Cares Christmas, thanks to the generosity of Hot 102.7FM listeners, Hot Cares will be covering the full R200 000 cost of Grayson’s surgery, ensuring he gets the medical care he urgently needs.



The emotion in studio was overwhelming. After years of uncertainty and financial strain, the family could finally breathe again. And because Grayson is a passionate Liverpool supporter and an impressive young footballer, the Hot Cares team also surprised him with a brand-new Liverpool shirt, a football, and a Squishmallow to keep him company in hospital — small gestures that meant the world to him.
This Christmas, the Mullers can look ahead with hope instead of worry. Grayson’s journey has been long and challenging, but with this final major procedure on the horizon, he is one step closer to the confident, healthy future he deserves. And thanks to the kindness of our listeners, the family will walk this next chapter supported by a community that truly cares.
Watch the moment as it happened on air: